Despite advances in medical technology, healthcare is still a people-intensive business. Improving patient experience and reducing hospital-acquired conditions (HAC) and readmissions requires an investment in human capital—specifically, in employee engagement.
Workforce engagement is largely determined by workplace relationships. And workplace relationships depend on workplace conversations.
Staff members who feel aligned to the mission of the organization, supported by their leaders, and connected with their colleagues tend to be more engaged than those who lack these attachments.
Safety, quality and value-based patient experience are the determining factors for hospital and healthcare system’s success, financial stability, and reputation. The necessary driver for those outcomes is an engaged workforce.
Companies are made up of people. People accomplish organizational success. Organizational success depends on how its people are valued, engaged, and supported.
“Getting to the next level of greatness depends on the quality of the culture which depends on the quality of the relationships which depends on the quality of the conversations. Everything happens through conversation!”
– Judith Glaser
more production is created by engaged doctors which results in $460,000 more patient revenue annually.
of nurses say they feel engaged in the workplace.
of the variance in engagement is tied to the immediate leader.
of doctors leave their medical groups within the first five years. Many leave because they are dissatisfied with their immediate leaders.
When your employees are engaged, they care about your hospital, their team and their patients. When they are engaged—when they care—they give discretionary effort.
As an organization, it is your responsibility and priority to serve and support your team, so that they can be their best and put the patient first. Team engagement and excellent performance are easily achieved in the right conversations with the best intentions.
- Develop communication and teamwork skills that restore trust, co-creation, and engagement
- Focus on team results and create practical solutions for recurring problems.
- Transform team behaviors that prior to the program had a negative impact on team members and results
- Strengthen the bond and commitment in the team